CA
Manage
For years, IT has been managing infrastructure from a technology silo perspective. Increasingly, with the expectation that IT will help drive business growth and innovation, this traditional approach falls short. Enter Business Service Management, an approach that links IT infrastructure to the business services it supports.
CA Business Service Management solutions provide dynamic insight into the relationships between infrastructure components and business services. Armed with this knowledge, you can effectively prioritize management issues and ensure that IT service delivery supports business objectives. CA solutions also provide IT organizations with visibility into the performance of services from the end user's perspective. They automate and integrate IT processes in line with IT Infrastructure Library (ITIL®) and other best practices. And they help minimize the risk of change and drive continuous improvement.
Infrastructure Optimization is a critical element of Business Service Management. CA solutions provide holistic and integrated management of the entire infrastructure &ndash from a Web service to the mainframe. CA solutions improve the performance of the infrastructure through automation and streamlined management to ensure the effective and efficient delivery of critical business services. And they improve capacity utilization to drive down costs.
Capability Solution Areas:
- CA Service Level Management
CA Service Level Management (CA SLM) is a unified solution that simplifies the process of negotiating, defining, managing and improving the quality of IT services at an acceptable cost to the business.
- CA Network and Voice Management
CA NVM provides optimal delivery of voice and data services, through integrated fault and performance management. It gives you a unified view of the whole multi-vendor, multi-technology network, and the ability to drill down into the details of every system, link and endpoint, all from one intuitive graphical interface. This kind of simplification eases the strain on your IT staff, making them more effective and productive.
- CA Dynamic and Virtual Systems Management
The CA Dynamic & Virtual Systems Management (CA DVSM) solution helps ensure the availability, performance and efficient operations of your physical and virtual system environments. It centralizes the management of complex system infrastructures into a single solution and applies a policy-based approach to automated management to ensure the continuity and control of business-critical processes.
- CA Application Performance Management
The CA Application Performance Management (CA APM) solution manages the performance and availability of packaged and custom-built applications, portals and Service Oriented Architecture (SOA). It also ensures that enterprise applications are delivering superior service.
- CA Service Availability Management
The CA Service Availability Management (CA SAM) solution ensures consistently superior IT services for businesses by correlating and consolidating status and events across the IT infrastructure, thus enabling rapid detection and resolution of problems before they impact users. This solution unites integrated management products and assessment and planning services to ensure that the implementation meets goals for IT maturity and best practices.
- CA Change & Configuration Management
The CA Change & Configuration Management (CA CCM) solution unifies and automates the processes needed to rapidly implement changes to IT services by automating compliance and minimizing risk while maintaining service levels. CA provides a single process-based solution for managing change to applications and IT configurations. By unifying the entire change life cycle, from incident inception to the delivery of a fix, and ongoing management of client and server configurations, customers can ensure end-to-end management of every IT infrastructure change.
- CA Incident & Problem Management
The CA Incident and Problem Management (CA IPM) solution provides organizations the ability to automate the logging, monitoring, measuring, and support of IT services, along with publishing service offerings as a continuous process throughout the service life cycle.
- CA Workload Automation
CA Workload Automation brings a central point of control and visibility to help assure efficient, reliable and secure business process management. It enables business workload design across platforms and operating systems and offers advanced monitoring and automated responses to changes and exceptions.
- CA Database Management
The CA Database Management design, modeling, performance, administration, backup and recovery capabilities manage and align diverse databases to your business processes, applications and networks across complex platforms. The CA Database Management model-based approach will take you quickly from diverse database conception and design all the way to the complex, real-world processes that are at the heart of your organizationÕs operations. CA Database Management "smart" tools take the burden off of your DBAs through automation, integration and built-in intelligence capabilities.
- CA Recovery Management
CA Recovery Management automates, integrates and simplifies critical data protection and recovery tasks, making business-critical information and applications continuously available, people more productive and companies more efficient.